IT Help Desk Principles
0 credit hours
3.0 ceu hours
IT Help Desk Principles Provide effective help desk support by learning the concepts and strategies for trouble-shooting, effective customer service, successful communication with clients, and how to determine a client's specific technology needs. Textbook information available at AACC Bookstore. CEUs issued. $368 includes $22 fee. Prerequisite: CompTIA A+ Certification or successful completion of NTW 541.
This course is offered: Spring 2018