IT Help Desk Ticketing
0 credit hours
0.7 ceu hours
IT Help Desk Ticketing Learn about incident management workflow and ticketing applications to log and track incidents that increase the efficiency and accuracy of the IT help desk. Textbook information available at AACC Bookstore. CEUs issued. $117 includes $22 fee. Prerequisite: NTW 567 IT Help Desk Principles.
This course is offered: Fall 2018